Shipping & Return
Our company is Singapore-based and currently taking delivery orders to local Singapore addresses.
*International shipping will be available upon personal request.
*Next-day Delivery option will be available for purchase made before 2 pm***
*Standard Delivery available by QExpress Team | 3-5 working days
*Delivery delays may happen for orders around Public Holidays
*Free delivery for purchases above S$150 is only available for standard delivery service.
*Free delivery for purchases above S$150 is not applied for MTO items
Return & Exchange Policy
We'd love you to love your purchase!
In any case that you are not satisfied with your purchase please declare your product's condition by sending us a message & photos through Web Chat Pop-up or email to firstname.lastname@example.org within 5days after you receive the products.
To be based on our conversation, products might be approved for Return & Exchange process.
Do note that if you chose to mail your item back to us, some delivery risks are out of our responsibility. We would recommend you to do suitable packaging and use a registered delivery service.
*In case of a declaration of faulty items after a 5-day period, we reserve the right to refuse the Return & Exchange process.
*All items that are purchased during our Pop-ups will not be allowed for any returns or exchange credits.
*MTO items are not refundable
*Deposit for MTO items are not refundable
Thank you for your understanding and support.