FAQ

FREQUENTLY ASKED QUESTION

Can I have my order gift wrapped?


Our first Living Collection which consist of Bamboo Lantern & Stool will not be be gift-wrapped in paper/ box, we will instead provide you a special carrier with handle with greeting cards of your option* You can choose this option on the shopping cart page (There might be periods when this option will be deactivated for online purchases, such as sale).




What payment method can i use for my purchases?


Césama Home is currently accepting payments by Credit/Debit cards, Paynow, and Manual Internet Banking transfer. Feel free to send us on "Pop-up Chat" for further assistance.




Can you explain about Pre-order products?


Products that are labelled "Pre-order" are those products that has in small number in stocks of or do not have in warehouse at the moment and in process of re-stocking. We will inform customers the timing of when the next stock arrives in our warehouse. *We will really appreciate you to show interest in our products (in specific) by clicking Pre-order button in product page on bottom right side.




How do I find out quality of the products?


Our products are made of finely selected material, 100% hand-made. Reference photos are taken from real products that was chosen to reflect every detail of each product we are selling. You may find differences in product detail's as a result of handmade process. To see our products quality in person, we are inviting you to visit our pop-up booth/ store. Find out under Contact Us page.