FAQ

FREQUENTLY ASKED QUESTION

Can I have my order gift wrapped?


Most of our product comes with a box, a gift-wrap request will have an added ribbon & greeting cards on the original packaging box. A carrier with handle (no-box) could be provided with greeting cards too. You can choose note this down on your check out. (There might be periods when this option will be deactivated for online purchases, such as sale).




What payment method can i use for my purchases?


Césama Home is currently accepting payments by Credit/Debit cards, Paynow, and Manual Internet Banking transfer. Feel free to send us on "Pop-up Chat" for further assistance.




Can you explain about Pre-order products?


Products that are labelled "Pre-order" are those products that has in small number in stocks of or do not have in warehouse at the moment and in process of re-stocking. We will inform customers the timing of when the next stock arrives in our warehouse. *We will really appreciate you to show interest in our products (in specific) by clicking Notify us button in product page on bottom right side.




How do I find out quality of the products?


Our products are made of finely selected material, 100% hand-made. Reference photos are taken from real products that was chosen to reflect every detail of each product we are selling. You may find differences in product detail's as a result of handmade process. Find out under Contact Us page.